Shipping Policy

At, we want to ensure that your shopping experience is convenient and enjoyable. We have designed our Shipping Policy to provide you with clear guidelines on how we handle shipping and delivery of your precious agarwood products.

Shipping Methods and Timeframes: We offer reliable and efficient shipping services to deliver your orders in a timely manner. Our trusted shipping partners ensure that your package is handled with care and delivered to your doorstep. Depending on your location, we offer various shipping options to meet your needs. Once your order is placed, please allow 1-3 business days for processing before it is shipped out.

Free Shipping: We are pleased to offer free shipping for orders over $50. It's our way of showing appreciation for your continued support. For orders that meet the minimum purchase requirement, the shipping cost will be automatically waived at checkout.

Order Tracking: We understand the importance of tracking your order. Once your package is shipped, we will provide you with a tracking number via email. You can easily track the progress of your shipment online, allowing you to stay informed about its estimated delivery date and any updates along the way.

International Shipping: We are delighted to offer international shipping to customers around the world. Please note that international shipping may be subject to customs clearance procedures, which can cause slight delays in delivery. We strive to provide accurate estimates for international shipping times, but please be aware that factors beyond our control may impact the actual delivery timeframe.

Shipping Address: To ensure accurate and prompt delivery, please provide us with the correct shipping address at the time of checkout. We are unable to make changes to the shipping address once your order has been processed and shipped. In the event that you need to update your shipping address, please contact our customer service team as soon as possible, and we will do our best to assist you.

Shipping Restrictions: While we strive to make our products available to customers worldwide, please note that certain restrictions may apply to the shipping of agarwood products to certain countries or regions. It is your responsibility to familiarize yourself with any local regulations or restrictions that may affect the importation of agarwood products into your country.

Customer Support: We are committed to providing exceptional customer support throughout your shopping journey. If you have any questions or concerns regarding shipping, delivery, or any other aspect of your order, please don't hesitate to reach out to our friendly customer service team. We are here to assist you and ensure that your experience with is nothing short of excellent.

Thank you for choosing We appreciate your trust and look forward to delivering the finest agarwood products to your doorstep. Should you require any further information or assistance, please do not hesitate to contact us. Happy shopping!