Refund Policy

At, we strive to provide you with the highest quality agarwood products and exceptional customer service. We want you to be completely satisfied with your purchase, and we understand that sometimes situations may arise where a refund is necessary. Please review our refund policy below to understand the process and conditions for receiving a refund.

  1. Full Refund for Our Mistake: If we have made a mistake with your order or there is a defect in the product you received, we sincerely apologize for the inconvenience caused. In such cases, we will gladly offer you a full refund, including the original shipping cost. Please contact our customer service team within [X] days of receiving your order to initiate the refund process. We may require you to provide supporting evidence such as photographs or a detailed description of the issue.

  2. Refunds for Other Reasons: In situations where you would like to return a product for reasons other than our mistake or a defect, we will be happy to assist you. However, please note that in these cases, we will charge a shipping fee for the return. This fee will be deducted from the total refund amount. We kindly request that you notify us within [X] days of receiving your order if you wish to initiate a return. The product must be returned in its original packaging and in unused condition. Once we receive and inspect the returned product, we will process the refund for the remaining amount, excluding the shipping fee.

  3. Refund Process: To request a refund, please contact our customer service team via email or phone. Provide us with your order details, including the order number and a clear description of the reason for the refund. Our dedicated team will guide you through the necessary steps and provide you with any additional instructions or documentation required.

  4. Timeframe for Refunds: Once we have received the returned product and completed the necessary inspection, we will process the refund. Please allow up to [X] business days for the refund to be credited back to your original payment method. The exact timeframe may vary depending on your financial institution.

  5. Non-Refundable Items: Please note that certain items are non-refundable. These include personalized or customized products, as well as items that have been used, damaged, or altered from their original condition. We will not be able to provide a refund for these items.

We value your trust and satisfaction as our customer, and we will do our best to resolve any issues or concerns you may have. If you have any questions or need further clarification regarding our refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your agarwood experience with is nothing short of exceptional.

Thank you for choosing We appreciate your support and look forward to serving you again in the future.

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version of our policy available on our website.